Terms & Policies
Waitlist
Our waitlist is designed to connect exceptional birds with exceptional owners. After you complete the form, we’ll respond within 5 business days. If you don’t hear from us, please feel free to follow up via email or social media.
Once approved, you’ll be added to our list for the specific species you’re interested in. When babies become available, we’ll contact everyone on the list and offer the opportunity to place a reservation.
Joining the waitlist is not required to purchase a baby bird, but it ensures you’ll be among the first to know about availability. Please note that all potential owners must complete the application process.
Reserving / Purchasing a Bird
If you’re interested in reserving an available bird, you may do so until weaning or transport is arranged. To reserve a baby, a deposit of 30% of the total price is required. Deposit will only be refunded if I can no longer sell the bird(s). If for any reason you can no longer proceed with the purchase, you can use that same deposit for any future bird(s). For detailed pricing information, please contact us directly.
If the remaining balance is not paid, or if there is no communication for more than two weeks after the bird is weaned, the reservation will be considered void.
Accepted payment methods include Cash, Zelle, PayPal, and Venmo (Friends and Family)
Health Guarantee & Disease Testing
At Orange Feather Aviary, we prioritize the health and well-being of our birds. All adult birds, as well as any newly acquired birds, are tested for Psittacine Beak and Feather Disease (PBFD), Avian Bornavirus, and Polyomavirus. Additionally, at least one chick per clutch is tested. Any birds brought in from other breeders are also subjected to thorough testing.
If your baby bird has not already undergone individual testing, and you would like additional tests performed (including screening for other diseases), we are happy to arrange this at the buyer's expense.
We take every precaution to ensure that each bird is healthy and injury-free before it leaves our care. We will never release a bird if there are any signs or concerns of illness. However, once the bird transitions to your care, we cannot guarantee its continued health, as we cannot control its environment or circumstances after leaving our care.
In the rare and unfortunate event that a bird passes away within 14 days (2 weeks) of leaving my care, a veterinary necropsy must confirm the cause of death as a pre-existing health issue for us to offer a replacement or refund. Bird(s) must be kept in refrigeration as freezing can damage the tissues. A certified veterinarian or lab must complete the necropsy. Photos of the deceased bird(s) must also be provided along with documentation. The veterinarian must have publicly accessible contact information that we can verify independently. We cannot accept phone numbers or unverifiable contact details provided by you.
If a bird is injured or passes away during transit, we will address the situation immediately. However, it is essential that you photograph the bird upon pickup and immediately inform both Delta Airlines and me. Failure to provide timely notification or photographic evidence may invalidate this policy.
Picking Up a Bird Locally
If you’re located within 50 miles of Fallbrook, California, or are willing to travel, we can arrange local pickup for birds once they are weaned. For safety reasons, our aviary is not open to the public, but we are happy to provide photos and videos of our aviary upon request.
Since all birds at Orange Feather Aviary are flighted, they must remain in their carrier during pickup. Each bird is thoroughly examined, and their condition is documented with photos before pickup.
We can provide a carrier for a small fee or transfer the bird into your own carrier while inside our vehicle. Full payment is required upfront. To ensure the bird’s safety, we strongly advise against allowing them out of the carrier until you are safely home.
Picking Up a Bird from Delta Cargo
Picking up a bird from Delta Cargo might feel overwhelming, but with good preparation and understanding of the process, everything can go smoothly. Once you have your airway bill number, you can track the flight on the Delta Cargo website.
When it’s time to pick up your bird, go to the local Delta Cargo office—not the main airport terminal. Be sure to bring your ID (state ID or driver’s license) and your airway bill number. Double-check the office’s hours to ensure it will be open when the plane is scheduled to land. If the office is closed during the scheduled arrival, please contact both us and the airport to address the situation.
After the plane lands, it may take anywhere from 30 minutes to a few hours for your bird to be transported to the Cargo Office. You can ask the front desk for updates or track progress on the Delta Cargo website.
Once you’ve received your bird, use a flashlight to carefully inspect their condition and take photos in case anything seems amiss. Do not open the crate until you are safely home.
For the first night, let your bird acclimate in a quiet, dimly lit room with plenty of food and water to help them settle in comfortably.
Returns & Refunds
All sales are final once the bird(s) leaves my care. Refunds and replacements are only considered under the conditions outlined in the terms listed above​​​​.
If for any reason you can no longer keep a bird purchased from us, we encourage you to contact us and return the bird to us. We ALWAYS will take back a bird, for any reason - even years later. You will not receive a payment or refund in these circumstances, but we may be able to temporarily hold the bird for you or match them to a new home.